🔐 Privacy Policy

We may collect the following types of information to provide you with better services:

• 👤 Personal Identification - Name, email address, phone number, location, and other contact details
• 📊 Usage Data - Pages visited, time spent on the site, device information, IP address, and browsing patterns
• 🍪 Cookies & Tracking - Information collected through cookies and similar tracking technologies to enhance your experience
• 💼 Professional Information - For service providers: business details, certifications, service descriptions, and availability
• 💳 Payment Information - Bank details, UPI IDs, and transaction history (processed securely through third-party providers)

We use the collected information for the following purposes:

• ⚙️ To provide, maintain, and improve our service and features
• 📧 To send you important notifications, updates, and service-related communications
• 💬 To respond to your inquiries and provide customer support
• 📈 To analyze usage patterns and improve our website and services
• 🔔 To send promotional materials and updates (you can opt out anytime)
• ⚖️ To comply with legal obligations and prevent fraudulent activities
• 👥 To connect pet owners with service providers and facilitate bookings

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• 🔐 SSL/TLS encryption for all data transmissions
• 🛡️ Secure servers with regular security audits
• 🔑 Restricted access to personal data (only authorized personnel)
• 📱 Secure payment processing through certified third-party providers
• 🔄 Regular updates and patches to prevent vulnerabilities

⚠️ Note: While we implement strong security measures, no method of transmission is 100% secure. We recommend protecting your account credentials.

You have the following rights regarding your personal data:

• 👁️ Access - Request and view all personal data we hold about you
• ✏️ Correction - Request corrections to inaccurate or incomplete data
• 🗑️ Deletion - Request deletion of your personal data (subject to legal obligations)
• 🔕 Opt-out - Unsubscribe from marketing communications anytime
• 📤 Portability - Request your data in a portable format

To exercise these rights, contact us at pettomets@gmail.com

We may share your information with:

• 🏦 Payment Processors - To process transactions securely
• 📊 Analytics Providers - To understand usage patterns and improve services
• 👥 Service Providers - Pet owners with service providers and vice versa (only necessary information)
• ⚖️ Legal Authorities - When required by law or to prevent fraud

Note: We do not sell your personal data to third parties for marketing purposes.

We use cookies and similar tracking technologies to enhance your experience on our website:

• 📝 Essential Cookies - Required for site functionality and security
• 🎯 Performance Cookies - Help us analyze how you use our site
• 📢 Marketing Cookies - Track your preferences to show relevant content

You can control cookie settings through your browser. However, disabling cookies may affect site functionality.

Pettomets is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the data and notify parents/guardians immediately.

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by:

• 📧 Sending you an email notification
• 🔔 Displaying a prominent notice on our website
• 📅 Updating the "Last Updated" date at the bottom of this policy

Your continued use of Pettomets after changes indicates your acceptance of the updated policy.